Publisher Success Manager

| Greater Boulder Area

The Publisher Success Manager supports the Publisher Services and Support teams by being the main point of contact for operational optimizations and support escalation. The Publisher Success Manager works closely with the Publisher Support team, specifically the Publisher Support Analyst, to communicate potential optimizations, operational changes, and be the point of escalation for network inquiries with the goal of representing Sovrn’s operational perspective in a highly professional and customer facing manner.

Responsibilities:

  • Work with Publisher Support Analyst to reach out to and gather feedback on performance changes, optimization suggestions, and industry changes
  • Act as the centralized point of contact for large publisher groups as well as publishers of all sizes
  • Direct incoming publisher connections to the proper team
  • Be the escalation point for external network inquiries and internal changes that need to be communicated broadly
  • Help mitigate churned publishers by identifying opportunities for revival and reasons for churn
  • Determine outreach plan for complex publisher optimization opportunities
  • Liaise with Publisher Support, Publisher Engagement and Support Engineering to efficiently schedule mass communication efforts related to optimizations or improvements
  • Partner with PSA to understand and categorize publisher types and trends to help understand seasonal supply patterns
  • Understand trends from publisher support and publisher services team to help develop outreach
  • Track and outreach to NPS responders and deliver publisher feedback to appropriate product owners
  • Help develop messaging for broader reach outs to publisher base
  • Maintain professional and service first focus at all times

Skills:

  • Excellent customer facing presence and communication strategies, both in person and over the phone
  • Excellent writing skills and email communication strategies
  • High attention to detail
  • Ability to handle pushback from publishers, as well as sort through multiple issues while maintaining professional demeanor
  • Strong cross-team communication
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are in a brand new building, close to breweries, restaurants and coffee shops. Easy to get to, plenty of parking and the bus stops right out front.

An Insider's view of Sovrn

How do your team's ideas influence the company's direction?

Great ideas can come from everybody with the right support and space. To this end, we hold an Innovation Week quarterly for all engineers. We aren't afraid of trying new tech, as long as it delivers customer value. We encourage creativity with a collaborative environment, POCs during planning phases, and aggressively maintaining tech debt.

Jesse

CTO

What are Sovrn Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Flexible Time Off. Monthly Wellness Stipend. Fully Paid for Medical / Dental / Vision. 11 Paid Holidays.

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