Director, Video Technology Operations
Layer3 TV's Denver-based systems team is building the high performance real-time video delivery foundations of the next-generation cable service. Layer3 TV’s team is hard at work engineering, integrating and deploying a highly distributed, scalable and reliable IP video platform for delivering video content. The engineering team sets the direction in the design, development and implementation for content delivery to a wide range of consumer devices. Layer3 TV is hiring the best and brightest network and system security engineers.
- Manage team of engineers focused on maintenance and operational support of video systems.
- Manage OS, software and firmware updates on equipment, such as servers, encoders, video processing, switches, routers, etc.
- Provide on-call and afterhours support for the video systems, such as content acquisition (satellite, fiber and OTA), encoding, network, etc.
- Investigate and determine root cause analysis (RCA) of video acquisition, encoding, network and delivery issues.
- Manage team for periodic updates, auditing and validation of the following:
- Content Contact Lists
- Satellite Signals
- Over-The-Air Signals
- Terrestrial Fiber Signals
- VOD Catalog Assets
- Work with the Video Technology engineering and NOC teams to resolve issues.
- Provide detailed written reports and other documentation on issues and problems including root cause.
- Manage a small team to provide 24 x 7 x 365 on-call support for video related issues.
- Manage racking, cabling and configuration of new equipment as determined by the Video Technology engineering team.
- Manage required maintenance of hardware; servers, storage, etc.
Skills and Experience
- 5+ years experience of managing a small technical team.
- Experience and understanding of highly complex IP network design, including IP routing and network protocols including IP Unicast, Multicast and Network protocols including TCP, UDP, HTTP, FTP, DNS, RTP.
- Experience with Linux and Windows systems.
- Experience with video and audio encoding and compression technologies including MPEG-2 video compression, AC-3 audio compression and MPEG-2 transport stream format, H.254/AVC, AAC, AC-3 (Dolby Digital)
- Experience with video acquisition and processing systems from ARRIS, Cisco, Harmonic, etc.
- Understanding of Adaptive Bit-Rate (ABR) systems, using technologies such as HLS and DASH.
- Experience with web server technology, such as Apache, Nginx, etc.
- Experience supporting production systems and experience working within a 24x7 operations environment supporting Linux and Windows systems.
- Must have experience troubleshooting complex systems using test tools, network management systems and error reporting systems to determine and resolve problems.
- Superb cross-functional, organizational, and analytical skills, ability to collaborate across different engineering groups.
- Ability to work independently but also within a team environment
- Creative problem-solving skills and root cause analysis.
- Experience working in a 24x7x365 data center environment.
- Strong oral and written communication skills
- Bachelor of Science (B.S.) degree with a concentration in Computer Engineering, Computer Science, Information Technology or equivalent experience of four to six years of video systems and/or network administration experience and/or an equivalent combination of education and experience.
You will fit in well at Layer3 TV if you are excited about our collective mission, willing to put the customer first, and be collaborative, inventive, and driven to succeed. In addition to the exciting work happening at Layer3 TV, we have an awesome, brand new location in LoDo, steps away from Union Station, the 16th Street Mall and public transportation! We have a close-knit rapidly growing group of employees who like to work hard and have fun together. We are always adding new perks as we grow, and believe in delivering a competitive workplace environment.
Layer3 TV, Inc. is a next generation service provider spearheading a new era of home media, combining the best of television, social and digital life. Layer3 TV is led by a dynamic team of experienced entrepreneurs from the cable, technology, and entertainment industries. Layer3 TV's backers include some of the most respected firms in private equity, venture capital, Silicon Valley and Hollywood.