Content Operations Specialist

| Greater Denver Area

Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

 

Sling TV is the #1 Live TV Streaming Service  Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are Sling.

Job Duties and Responsibilities

The Content Operations Specialist is responsible for managing the, quality, reliability, and stability of linear programming within the Sling TV app. This role will work closely with Sling TV’s programming partners, third party video delivery vendors, and various engineering teams to onboard new networks, maintain current channels and continually improve programming operations processes with internal and external partners. You will act as a liaison between all teams involved in the successful playout of content on our platform and be responsible for frequent, timely communications to keep operations running smoothly. In this role you will be able to directly impact our customer’s user experience by influencing the overall presentation of programming and content within the app, such as: overseeing the proper display of programmer assets, including logos, asset tiles, and content metadata; strategy for the presentation and categorization of content; maximizing the asset availability through video lookback; and generating new ideas using out of the box thinking. Additionally, you will contribute to the visual representation of all channels across the Sling website, including logos, descriptions, and placement. Additional duties and responsibilities will be assigned as needed. 

 

Primary responsibilities fall into the following categories:

 

  • Full ownership of assigned networks and linear channels including: onboarding, User Acceptance Testing (UAT), Quality Assurance (QA) and ongoing maintenance to improve channels overall quality, reliability and stability
  • Project management of internal projects and process improvements to streamline operational efficiencies
  • Management of relationships with multiple programming partners including: status meetings; frequent progress updates; project execution on varying tasks
  • Ensure that correct and current logos are displayed on the Sling TV app, our website and are made available for Programming Operations, Marketing, and Editorial teams
  • Work with Release Management and I.T. to add new partners to the Sling website and make updates as necessary

Skills - Experience and Requirements

A successful Content Operations Specialist will have the following skills:

  • Strong project management skills, including the ability to balance aggressive short-term deliverables and long-term goals while staying focused on sustainable operational initiatives with minimal direct supervision
  • Knowledge of both theoretical and practical aspects of project management; knowledge of digital ad operations, knowledge of ad campaign lifecycles, management, and execution tools pertaining to all digital platforms and across all lines of business; knowledge of agile software project management methodologies and tools such as Agile Central (Rally) 
  • Proven experience in people management, strategic planning, risk management and change management 
  • A genuine desire and acumen for business process and flows with a resilience to work in an evolving environment
  • Ability to communicate effectively, both verbally and in writing, to interact effectively with C-level executives, ad sales managers and executives, marketing managers, operations managers, I.T. management, software development, test teams, engineering, programming managers and executives, programmers/networks and infrastructure teams
  • Solid experience with Adobe Illustrator, Microsoft Excel, Word, Outlook, and PowerPoint

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • RedisDatabases
    • TeradataDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Proto.ioDesign
    • BasecampManagement
    • JIRAManagement
    • RallyManagement
    • WordpressCMS
    • SalesforceCRM
    • FreshdeskCRM
    • SWRVECRM
    • Adobe TargetCRM
    • RedpointCRM
    • MailChimpEmail
    • MandrillEmail
    • Exact TargetEmail
    • Adobe CampaignLead Gen
    • MyMoveLead Gen

Location

We have 2 headquarters in the Greater Denver area - you won't have to travel far! Business teams sit just south of DTC, while our IT team is downtown.

What are Sling TV Perks + Benefits

Sling TV Benefits Overview

Our downtown office is across the street from Union Station, so you can sit back, take the rail and walk a block to work. There's even a bike rack for those who bike to work! The vibe is industrial-tech with plenty of natural light and whiteboard space to collaborate with your team. We always have snacks, drinks, and coffee. We even encourage a competitive game of foosball, ping pong, or Guitar Hero.

Our corporate headquarters is integrated with the DISH HQ. Don't worry, if you like to take the light rail, we are near a stop and the Meridian circle has a shuttle on call! The building has real trees and a waterfall in the atrium, a cafe and 24-hour market. We also have ping pong tables for when employees want to take a break. The vibe is tech-trendy and encourages innovative thought with multiple breakout and meeting rooms.

Culture
Volunteer in local community
We have a robust Sling Cares program that partners with DISH Cares. Each year we have a day of service where we encourage all to give back. Many teams sign up together to foster team bonding!
Friends outside of work
Eat lunch together
Intracompany committees
Sling encourages employees to create a sense of community and provide support through resource groups. Some groups include: Women's Network, Out at DISH, African American Network, and Veterans Group.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have "LEAD," a leadership training program, dedicated to developing those interested in growing their career. One aspect of this training includes an unconscious bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Many teams host team outings and team building events. Some include: happy hours, escape rooms, sporting events, and movie screenings.
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Happy Hours
Many teams host happy hours to celebrate occasions. There are also company-wide happy hours in collaboration with our resource groups and an Oktoberfest every year!
Parking
Our Meridian office includes a free onsite parking lot. Our downtown office does not have a parking lot, however there are many paid parking lots nearby as well as the rail station across the street
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring.
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