At OnDeck, we make small business a big deal. Our passion for Main Street and the cutting-edge tech we use to evaluate businesses based on their actual performance make it possible for us to responsibly expand access to capital and allows small businesses to say yes to opportunities.

Collections Specialist at OnDeck

At OnDeck, we improve the world’s economic landscape by changing the way small businesses access capital. We do it in an environment where we celebrate collaboration, but aren’t afraid of healthy competition; where we’re serious about our work but don’t take ourselves too seriously; and where we are small enough to be nimble but strong enough to make a big impact.

Role Overview:

We're seeking a Collections Specialist who has a genuine desire to help small business owners. You will build and foster relationships will business owners who have borrowed working capital from OnDeck and are seeking repayment assistance.

As a Collections Specialist at OnDeck, you will: 

  • Successfully meet and exceed daily and monthly quotas.
  • Develop genuine relationships with small business owners
  • Bring your thinking, strategies, and ideas to assist in mitigating OnDeck’s monthly losses
  • Utilize your phenomenal sales skills to negotiate payment arrangements with our delinquent merchants
  • Pre-qualify customers for loan workouts and loan modifications
  • Manage existing relationships and maintain a consistent book of business
  • Conduct comprehensive risk evaluation of the customer.
  • Provide continuous feedback to our Underwriting and Credit teams on potential trends in our delinquency population.

Qualifications for success:

  • You have a Bachelor’s degree.
  • You have a strong focus on customer-service, relationship building, and customer empathy.
  • You are ideally Bilingual in Spanish (but is not required)
  • You have solid sales experience managing B2B relationships.
  • You have the ability to define problems, collect data, establish facts, and draw valid conclusions.
  • You focus on your goals and have a strong desire to succeed.
  • You have a powerful work ethic and emotional intelligence.
  • You have the ability to advance the vision of the department.
  • You have the ability to be coached and follow a proven process.

About OnDeck:

We’re all about teamwork, passion and making an impact. Oh and having fun – Whether it’s community service events, book club meetings, team get-togethers or weekly social hours in the office.

OnDeck is the leader in online small business lending. Since 2007, the company has powered Main Street’s growth through advanced lending technology and a constant dedication to customer service. To date, the company has deployed over $5 billion to more than 50,000 customers in 700 different industries across the United States, Canada and Australia. 

In addition to our great benefits:

We also offer…

401K Match. Tuition Reimbursement. Paid Parental Leave. Company Outings. Hackathons. Company Sponsored Sports Teams/Clubs. Discounted Gym Membership. Office Learning & Development Training.

We are going to ask you to talk about your accomplishments. Here are some of ours:

  • WorldatWork, 2017 Seal of Distinction
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015


As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.


**No external recruiters or agents, please.**

Company Reviews

"Soon after I joined, I realized I had landed a company full of smart people that are also really nice. Everyone here celebrates success and takes on challenges as a team."
Senior Manager of Learning
at OnDeck
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Why work with us
We care intensely about each other, our company and the customers we serve, and are committed to making every day count. Through our values of Passion, Ingenuity, Openness and Impact, we’re creating opportunities for small businesses and team members to grow and succeed.
We work in an environment where we celebrate collaboration and aren’t afraid of healthy competition; where we’re serious about our work and don’t take ourselves too seriously; and where we are small enough to be nimble and strong enough to make a big impact.
Perks & Benefits
Incredible Medical, Dental & Vision Benefits from Day One
Free Snacks and Drinks
Bi-Weekly Social Hour
Flex Spending Accounts
Annual Company Summer and Holiday parties
401(k) Match
Parental Leave
Employee Stock Purchase Plan (ESPP)
Generous vacation

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