Jobs at Tek Experts
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Technical Team Manager

Tek Experts
Colorado Springs
4 hours ago
+10
As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support engineers. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management. Working on the Office 365 team you will review all cases related to Office 365. You do not need to be technical, but do need to know how to manage a team of technical support engineers.

Senior Business Analyst

Tek Experts
Colorado Springs
4 hours ago
+10
• Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team;  • Provides oversight into the analysis of business requirements and ensures that the information solutions address complex business needs;  • Recommend or propose ideas/ innovation approach to improve business process as needed;  • Work closely with both software team and customers to make sure the fully understanding business requirements and proper feedback of two sides.  • Manage customer's requests, analyze changes and follow process of changing requests;  • Keep the closely coordination with software team, QA/QC Team to ensure the requirements are fulfilled;  • In charge of documents writing of User Requirement Specification and Software/ System Requirement Specification (URS/ SRS), and Feature List, etc.,  • Support UAT in testing, verifying bugs/issues with Customers.  • Other duties as and when assigned by Software Development Manager.

Technical Support Representative - Tier 1

Tek Experts
Colorado Springs
4 hours ago
+10
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Head of Client Services

Tek Experts
Colorado Springs
4 hours ago
+10
We are now hiring a Global Head of Client Services who will help Tek Experts deliver innovative bespoke solutions underpinned by exceptional customer service. The successful candidate will provide operational support to our Chief Operating Officer and her direct reports. You will provide and be accountable for deliverables that are defined by the COO and relied upon for proactive communication on projects to all stakeholders within Tek Experts project team. You are solutions focused and be open to global travel.

Customer Service Team Manager

Tek Experts
Colorado Springs
4 hours ago
+10
Due to expansion, we are hiring a team manager who will help manage our support colleagues to solve technical and non-technical support requests. As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support advocates. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management. Your team will be supporting Billing and Subscription team.

Operations Manager Office 365

Tek Experts
Colorado Springs
4 hours ago
+10
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. As part of our local management team, you will oversee and lead performance, monitoring overall KPIs and targets in your team. We care about the work we do, the companies we partner with and the customers they serve and we believe our people are critical to our success. Ideally you will be from an IT support background, and have extensive experience in delivering support to enterprise customers. A confident team manager you will have a team of approximately several hundred and have a client facing role.

Global Head of HR Operations

Tek Experts
Colorado Springs
4 hours ago
+10
This role will have complete responsibility for the HR business partner and operations activities in all our sites Bulgaria, China, Costa Rica, Malta, Nigeria, USA and Vietnam. You will also work closely with the HR Subject Matter Experts including Performance Development, Talent Acquisition, Total Reward, Management Development and Learning and Development to create and support roll out of global initiatives. •

Recruiter

Tek Experts
Colorado Springs
4 hours ago
+10
We are looking for a recruiter to support our hiring in the BPO and call center environment. The primary responsibility of the role will be to proactively identify, engage and recruit the best-fit talent for Tek Experts’ on-going operations. An essential contributor to our high-performing team, the Recruiter will also be responsible for the successful operation of the candidate management function, interviewing processes and on-boarding activities.

Technical Trainer Office 365

Tek Experts
Colorado Springs
4 hours ago
+10
Due to expansion we are hiring Technical Trainers for our Office 365 team. You will be responsible for identifying and developing key Microsoft technical training courses for our teams, as well as the primary facilitator through instructor-led learning (ILT) or online (e-learning). You will be responsible for developing a wide variety of job skills, and technical training courses as needed to build the technical competency of the Tek-Experts Technical Support Engineers. In addition, you have the opportunity to identify and develop cutting edge training courses for self-paced or instructor led training activities following a systematic training development model similar to ADDIE or SAM. Finally, supporting the operations teams, you will monitor usage of the tools and evaluation of the learnings in the success of the teams.

Global Instructional Design and Professional Development Manager

Tek Experts
Colorado Springs
4 hours ago
+10
Create and implement a new learning design strategy that supports company business strategy and rapid growth. Lead the design and development of technical and professional skills programs that are critical to workforce development goals. Direct, coaching, and support a global team of instructional designers and Program Managers. Implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner. Design simple and effective tools for SME’s to generated content and create microlearning assets for continuous learning and knowledge mastery. Work with learning experience designers and learning delivery teams to successfully deploy programs and measure impact. Define learning metrics and partner with internal data analysts to collect and visualize data. Present findings to executives and business leaders to drive data driven decisions. Collaborating globally across HR and the company to design solutions, generate buy in and drive change and adoption.

Technical Support Engineer - Office 365 Level 3

Tek Experts
Colorado Springs
4 hours ago
+10
As a level 3 customer facing support engineer you will provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Linux team you will be supporting everything related to the Linux kernel operating system in different distributions and customized Linux images management. You will also take care of connectivity issues such as SSH and storage too.The most technical of our engineers, you will handle the most interesting and complex cases, some of which have been escalated by the Level 2 team. Supported by our quality assurance team, Azure domain experts and training and development department, you will have a comprehensive induction and career training program.

Technical Support Advocate

Tek Experts
Colorado Springs
4 hours ago
+10
Due to expansion, we are hiring several Incident Case Managers into our critical situation team. Incident Case Managers provide our clients with support by effectively managing severity system issues while maintaining service level requirements. You will have proactive communication with the customer, to deliver the best possible service and act as a liaison within the client’s internal/external departments to find solutions as soon as possible.

Office 365 Subject Matter Expert

Tek Experts
Colorado Springs
4 hours ago
+10
Due to expansion, we are hiring several Office 365 subject matter experts (SME) who will help upskill our IT support colleagues to solve complex Exchange, Sharepoint/Onedrive and Identity support requests.

Global Learning Delivery and Performance Manager

Tek Experts
Colorado Springs
4 hours ago
+10
In this role, you will deliver programs that enable organizational growth and workforce development. Support a strategy to implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner. Create a strong partnership with business leaders to plan and manage implementations, engage SMEs to create and deliver technical content. The role reports to the Global Head of Learning and Development.

Head of Talent Acquisition Operations

Tek Experts
Colorado Springs
4 hours ago
+10
We are looking for a Head of Talent Acquisition Operations to support our Global Head of Talent Acquisition and the team of Recruitment Managers across Tek Experts 7 locations. You will be an expert in recruiting highly sought-after candidates in the technology or IT industry, developing and executing strategies to proactively identify, engage and recruit the best-fit talent for Tek Experts. An essential contributor to our high-performing team, the Head of Talent Acquisition Operations will deputize for the Global Head of Talent Acquisition and support the Recruitment Managers in all aspects of delivery and people projects.

IT Systems Administrator

Tek Experts
Colorado Springs
4 hours ago
+10
We are hiring an IT Systems Administrator. In this role you will install, manage and maintain computers, servers, telephony and network systems to ensure the stable operation of IT assets ensuring the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner’s access.

Recruitment Marketing Manager

Tek Experts
Colorado Springs
4 hours ago
+10
Tek Experts is looking for a strong and proven Marketing Campaigns Manager to help define, design and deliver international marketing campaigns. This is a key role and will impact on every part of our business, so you'll be required to engage with senior leaders and take control of all parts of delivery, from design and execution to monitoring and reporting.

WIZE Product Manager

Tek Experts
Colorado Springs
4 hours ago
+10
The Product Manager will develop a roadmap for the technology that will benefit both Tek Experts and have commercial opportunity. You should have demonstrable experience of successfully working on HR technology and have an understanding of key functionality requirements and market trends. This role calls for an ambitious and "hands on" Software professional with an understanding of the HR technology landscape, and the proven ability to take a long list of requirements from customers and work out which customizations are market led vs customer led. Core skills will include stakeholder management, market analysis, and a flair for motivating software teams and managing the expectations of internal stakeholders.

Incident Support Team Manager

Tek Experts
Colorado Springs
4 days ago
+10
Are you looking to expand your career in IT service delivery? Do you want the opportunity to lead a team to deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a team leader who will help manage our support colleagues to solve technical and non-technical support requests. As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of Incident Managers. You will build and manage an end-to-end service operations team of 20-30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, you’ll be a key point of contact for customers, delivery teams and senior management.

Career Development Learning Design and Program Manager

Tek Experts
Colorado Springs
4 days ago
+10
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Career Development Learning Design and Program Manager.

Language and Cultural Awareness Learning Design and Program Manager

Tek Experts
Colorado Springs
4 days ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Language and Cultural Awareness Learning Design and Program Manager.

Professional Development Learning Design and Program Manager

Tek Experts
Colorado Springs
4 days ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Professional Development Learning Design and Program Manager.

Service Excellence Learning Design and Program Manager

Tek Experts
Colorado Springs
4 days ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Service Excellence Learning Design and Program Manager.

Technical Leadership Learning Design and Program Manager

Tek Experts
Colorado Springs
4 days ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Technical Leadership Learning Design and Program Manager.

Technical Onboarding Learning Design and Program Manager

Tek Experts
Colorado Springs
4 days ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Technical Onboarding Learning Design and Program Manager.

Office 365 - Software Support Engineer Level 2

Tek Experts
Colorado Springs
2 weeks ago
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Seeks supplemental training to improve performance and develop specialization.