Jobs at Carbon Black, Inc.
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Customer Success Engineer

Carbon Black, Inc.
Greater Boulder Area
3 days ago
+49
Proactively identify customers who are not following best practice and are at risk technically. Partner with Customer Success Managers (CSM) using established prioritization process to conduct annual Technical Assessments with customers. Review various aspects of product configuration and implementation to identify areas of improvement. Prepare reports to provide to customer with configuration recommendations. Work collaboratively with Support, Engineering, and Professional Services teams to ensure technical health of customers. Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans. 5-10% travel.

Sales Development Representative

Carbon Black, Inc.
Greater Boulder Area
3 days ago
+49
The Sales Development Representative is responsible for identifying and qualifying sales opportunities for Carbon Black’s sales organization. This is accomplished through outbound calling and e-mailing. With plenty of leads provided, the Sales Development Representative qualifies and sets up initial presentations for the sales team within the territory assigned. There is not a high degree of technical knowledge required for this position. This position lays the foundation for a successful high tech sales career. There is a path for career growth within Carbon Black for the right candidate that is willing to learn and work toward that goal.

Associate Engagement Manager

Carbon Black, Inc.
Greater Boulder Area
4 days ago
+49
Carbon Black is hiring an Associate Engagement Manager to support our rapidly growing quantity of customer engagements. What’s at the core of this role? The opportunity to help companies achieve a much improved cybersecurity posture for their endpoints and help defend themselves from adversaries looking to do harm.  As the Associate Engagement Manager, you’ll be in charge of managing a regional portfolio of customer implementation projects for

Manager, UX Design

Carbon Black, Inc.
Greater Boulder Area
4 days ago
+49
We’re looking for a UX manager to lead our Boulder-based designers as a player-coach. Someone with serious interaction design expertise, who’s charged up by working on complex UX challenges. A builder at heart, always on the lookout for new promising techniques, who thrives on coaching and growing other designers, and is driven to make users’ lives easier and keep data safer.

Senior UX Writer

Carbon Black, Inc.
Greater Boulder Area
4 days ago
+49
We're looking for a Senior UX Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products.

Senior Software Engineer - Voice of Customer (Endpoint)

Carbon Black, Inc.
Greater Boulder Area
5 days ago
+49
In this role, you’ll solve complex software problems by reviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the fly that incorporate data compiled from customers’ expectations, preferences, and aversions. You’ll work closely with Product Management, Professional Services, and Customer Support teams, to shorten time-to-resolution of customer reported product issues. By leveraging data about customers’ wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction. The ideal candidate will be energized by solving challenging problems across the Windows, Mac, and Linux operating systems, helping our team, company, and customers succeed with the tools we provide. If you’re dedicated to providing consistent customer satisfaction, this role is for you!

Principal Site Reliability Engineer

Carbon Black, Inc.
Greater Boulder Area
6 days ago
+49
Own the architecture and management of AWS infrastructure components. Automate and manage the deployment of cloud-based services. Share responsibility for health, scalability and availability of our cloud and datacenter services. Work with configuration management tools in both Windows and Linux. Ensure cloud architecture meets scalability, availability and cost requirements. Be a mentor to team members on good operational practices.

Senior Software Engineer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We’re looking for a Sr. Software Engineer who will join a team of engineers building and extending internal tooling, including both web applications and APIs, for the Carbon Black Predictive Security Cloud. The Predictive Security Cloud is a big data environment that aggregates data from across millions of customer endpoints and provides that data as input to ML, expert systems analytics and streaming prevention, as well as user analysis by threat researchers and intel analysts. These capabilities in turn power all Carbon Black products.

Senior Software Engineer in Test

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We are looking for a Senior Software Engineer in Test to help enhance and integrate our backend test automation and microservice CI/CD pipelines for faster and more programmatic deploys to production. You'll not only get to experience owning, leading, and guiding an engineering effort to support this mission, but you'll also benefit from a highly supportive, cooperative team using the latest in cloud and security technology.

Software Engineer - Backend / Cloud

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We’re looking for Software Engineers to join one of our Predictive Security Cloud Development teams building solutions that will help us enrich, analyze and deliver our industry leading Threat Intelligence data and services to our customers. Join a talented team of developers using a wide variety of new and cool technologies to solve big problems while partnering with threat researchers who are on the bleeding edge of malware analysis. You’ll

Principal Software Engineer - Backend/Cloud

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We’re looking for Software Engineers to join one of our Predictive Security Cloud Development teams building solutions that will help us enrich, analyze and deliver our industry leading Security product to our customers. Join a talented team of developers using a wide variety of new and cool technologies to solve big problems while partnering with threat researchers who are on the bleeding edge of malware analysis. You’ll build solutions that our customers are clamoring for, that will help our customers prevent the next front page security breach.

Manager, Software Engineering

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
The Carbon Black Predictive Security Cloud product team is looking for a results-oriented Engineering Manager. You will be responsible for successfully delivering products to meet the business objectives of the product team. This will be achieved through leadership of one or more scrum teams, with close collaboration with partners in Product Management, our Architects, and our customer community.

Sr. Site Reliability Engineer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
Ownership, architecture and management of AWS infrastructure components such as VPCs, EC2, S3, tagging schemes, CloudFormation, etc. Deployment and management automation of cloud-based infrastructure and software. Working with configuration management tools in both Windows and Linux - Cloudformation, Terraform, Salt, Ansible, Chef. Ensuring cloud-based architectures meet availability and recoverability requirements. Architecture and implementation of cloud-based monitoring, alerting and reporting; Sensu, CloudWatch, StatusCake, ELK, Grafana.

Senior Threat Data Engineer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We’re looking for a Senior Threat Data Engineer who will contribute to the design, development and validation of our ETL processes and develop APIs and applications to expose that data to numerous stakeholders within our engineering organization. You’ll join a talented team of developers using a wide variety of new and cool technologies to solve Large scale distributed data related problems with a capital “L”. You’ll build solutions and enable features that our customers are clamoring for, and that may help our customers prevent the next front page security breach. You’ll make a difference and help us win a huge market.

Senior DBA

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We are seeking a skilled and experienced database administrator to join our growing organization. In this position, you will Design, Implement, & Maintain the Data Solutions for our offerings in both relational and nonrelational databases. This is truly a Big Data opportunity with existing datasets of ~180TB in SQL DBs and a growing Elasticsearch Cluster of over 670TB of data in production and ~20TB per day ingestion. An organized, detail-oriented work ethic is a must. We are looking for Leaders at all levels.

Threat Analyst

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
Threat Analysts at Carbon Black are responsible for monitoring and maintaining systems used in our security program. This includes the following of procedures to triage and investigate security alerts, and escalate issues as necessary. Threat Analysts have opportunities for mentorship from more senior members of the team, and involvement with maturing procedures, evaluating new security technologies, incident response, penetration testing, and the freedom to try out new ideas and technologies to improve the SOC.

Senior Site Reliability Engineer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
Ownership, architecture and management of AWS infrastructure as code (IaC) components such as VPCs, EC2, S3, EKS, ECS, Kinesis, DynamoDB, Route 53, KMS, etc. using Terraform. Continuous Integration and management automation of cloud-based infrastructure and software using GitLab CI, Jenkins, and Spinnaker. Working with configuration management tools in both Windows and Linux - Terraform, Salt, Ansible, Chef. Provide continual enhancements to our security and operational posture. Ensuring cloud-based architectures meet availability and recoverability requirements. Architecture and implementation of cloud-based monitoring, alerting and reporting; SignalFx, Sensu, CloudWatch, StatusCake, ELK, Grafana.

Senior Software Engineer - Backend/Cloud

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We’re looking for Software Engineers to join one of our Predictive Security Cloud Development teams building solutions that will help us enrich, analyze and deliver our industry leading Security product to our customers. Join a talented team of developers using a wide variety of new and cool technologies to solve big problems while partnering with threat researchers who are on the bleeding edge of malware analysis. You’ll build solutions that our customers are clamoring for, that will help our customers prevent the next front page security breach.

Senior Software Engineer - Backend/Cloud

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
The Senior Software Engineer will co-lead, define and build for performance and scale the next generation of endpoint security applications. This is more than a chance to write amazing code for something at significant scale with talented peers. It is a chance to have a huge impact on how hundreds of companies and governments visualize and neutralize threats to their networks. This is where global politics meet your code and the people who it empowers. Join us to make something that matters.

Threat Data Engineer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
+49
We’re looking for a Threat Data Engineer who will contribute to the design, development and validation of our ETL processes and develop APIs and applications to expose that data to numerous stakeholders within our engineering organization. You’ll join a talented team of developers using a wide variety of new and cool technologies to solve Large scale distributed data related problems with a capital “L”. You’ll build solutions and enable features that our customers are clamoring for, and that may help our customers prevent the next front page security breach. You’ll make a difference and help us win a huge market.

Principal Software Engineer - Backend

Carbon Black, Inc.
Greater Boulder Area
1 week ago
Work with many of the existing Carbon Black Predictive Security Cloud teams as a containerization and Kubernetes coach. Coordinate with the in-house kubernetes operations team to ensure feature availability for smooth transitions to the cluster Design and optimize the performance of a backend data processing pipeline that is resilient to failures and is highly scalable. Plan, monitor and improve the performance of a distributed application to process a lot of streaming data. Review and guide development of Restful APIs to query terabytes of data. Participate in all phases of the software development cycle as part of a Scrum team. Collaborate with product management, DevOps, backend, and front-end engineers to deliver the right solution. Support existing production code and improve performance enhancements and products.

UX Designer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
UX Designer Our products hold the shadows at bay, shielding businesses from calculated and malicious cyber attacks. Our customers rely on us for detection, prevention and remediation of security risks. The user base we serve ranges from highly technical cybersecurity scientists to set-it-and-forget-it. Gauntlet, tossed. We’re looking for a product designer with a couple years of experience working on complex web-based applications. An eternal

Senior UX Designer

Carbon Black, Inc.
Greater Boulder Area
1 week ago
Senior User Experience Designer Our products hold the shadows at bay, shielding businesses from calculated and malicious cyber attacks. Our customers rely on us for detection, prevention and remediation of security risks. The user base we serve ranges from highly technical cybersecurity scientists to set-it-and-forget-it folks. Gauntlet, tossed. We’re looking for a versatile Senior User Experience Designer with serious information architecture

Software Engineer - Linux

Carbon Black, Inc.
Greater Boulder Area
1 week ago
Brief Description Our Carbon Black Response Linux Endpoint team is looking for a software engineer who will design and implement security and functionality focused features into the Response product. This work will be done primarily in C and C++ and at times will include shell and other scripting languages. Description We are looking for an endpoint Software Engineer who can work in a highly agile environment on our Response Linux Endpoint team

Software Engineer in Test - Linux

Carbon Black, Inc.
Greater Boulder Area
1 week ago
Brief Description Our Carbon Black Response Linux Endpoint team is looking for an automation engineer who will help implement and maintain an easy to use framework that will encompass parallel streams of automation, end-to-end functionality as well as non-functional cases. Automation is central to our quality strategy as we continue to deepen and expand our product. Description We are looking for an automation engineer who can work in a highly

Sr. Customer Success Manager

Carbon Black, Inc.
Greater Boulder Area
2 weeks ago
The Senior Customer Success Manager (CSM) is responsible for ensuring the overall success and ongoing renewals for Carbon Black’s growing enterprise customer base. As a key member of the Customer Success team in the Sales organization, the Senior CSM’s primary focus is to own the renewal business for their designated enterprise accounts. The Senior CSM also works closely with the Regional Sales Representatives for add-on business in the portfolio of accounts.

Threat Researcher - Product Innovation

Carbon Black, Inc.
Greater Boulder Area
2 weeks ago
Threat Researchers at Carbon Black are responsible for leading, conducting and presenting threat research done by Threat Analysis Unit (TAU) and build systems used across our security program. This includes the strong understanding of endpoint detection, cloud technologies, security operations, current threatscape and emerging threats. Threat Researchers are also expected to provide mentorship to other members of the team, and take lead in maturing procedures, evaluating new security technologies, incident response, penetration testing, and prototype/experiment with new ideas and technologies to improve both our product and services.

Senior Software Engineer (C++)

Carbon Black, Inc.
Greater Boulder Area
3 weeks ago
The ideal engineer will possess a solid understanding of C++ programming at both the application and system levels, with a proven and established habit of delivering high quality code in a professional context. Our team is very collaborative and we are looking for dynamic technical leaders who can work independently while supporting the needs of the team. If you are the kind of programmer who wants to grow technically while making a meaningful contribution to cutting edge software that does some good in the world, join Carbon Black!

Frontline Technical Support Engineer

Carbon Black, Inc.
Greater Boulder Area
3 weeks ago
Provide exceptional customer service while responding to phone, e-mail and online requests for technical support. Provide attention to cases according to Service Level Agreements and customer status. Provide Tier1, first point of contact and basic troubleshooting for customer issues. Conduct customer follow ups for existing cases. Handle portal access requests and issues for customers. Assist customers in basic installation and deployment of Carbon Black’s software products. Clearly identify, document, and find solutions for customer issues and product problems. Escalate critical customer situations to the appropriate level of management and Tier2 support. Participate in Knowledge Centered Service training to become a licensed publisher and contribute to the company knowledgebase.

Software Quality Engineer

Carbon Black, Inc.
Greater Boulder Area
3 weeks ago
· Work within our product development organization to continuously deliver new features and fixes to cloud customers. · Collaborate with other Software Quality Engineers to build and execute test cases, plans, and suites. · Help reproduce and troubleshoot customer issues. · Work with developers, product owner and scrum master on improving product quality (during design and implementation phases). · Be a steadfast advocate for product quality and excellence throughout the organization. · Work alongside our automation team to enhance and improve automated test coverage.

Partner Solutions Manager

Carbon Black, Inc.
Greater Boulder Area
3 weeks ago
The Partner Solutions Manager (PSM) is part of the brand-new Technical Solutions Organization (TSO) which is a collection of external-facing SMEs. Tactically, the PSM works as part of an account team to ensure achievement of the business objectives and revenue targets for a portfolio of select partners. He/she is known as a technical subject matter expert and acts as a trusted adviser inside the partner. The PSM provides technical assistance to partners that are building out solution and service offerings built around CB products.